ΕΦΚΑ Μυτιλήνης

For the first time, an unpleasant experience from a Dentist at EFKA. In general, I have no complaints about EFKA so far regarding its service and doctors. I happened to have the first unpleasant one today, however. Specifically, I had booked an appointment through the MyHealth application for May 6, 2025, in the time zone 08:00–11:00. The appointment was registered for 08:00, however, due to professional obligations, I arrived at approximately 09:00. Although I understand the responsibility for the delay, I found that there was no waiting or other patients in the area. When I informed Mr. Katsamatsa (the dentist at the EFKA Mytilene branch) that I had an appointment at 08:00, he immediately informed me that I had missed it and that I would have to reschedule a new one. I decided to wait, as my partner had an appointment at 12:00, and in between, three other patients were seen, while he was finally examined at 10:00 — two hours earlier than his scheduled appointment — without any waiting. The entire procedure was completed at 10:45. Despite the fact that there was clear availability, the doctor refused to see me for a simple teeth cleaning that lasted only 10 minutes. Throughout the entire procedure, there was no workload, while later, when I remained in the room to file an official complaint with the manager, I noticed Mr. Katsamatsa wandering the corridors, drinking coffee and smoking. As a citizen who works and pays a significant amount of money each month through contributions to EFKA, I find it inconceivable that I should be treated with indifference and rigidity by doctors in the system, especially when there are no objective reasons for refusing to provide service. I believe that the attitude of the doctor in question offends both me personally and the role assigned to him in the context of public health.

Excellent 👌👍

Non-existent communication, the phone has been ringing for 25 minutes straight with no answer. This is the third time I've tried to reach someone for the pensions department. I've sent 3 messages, of course without any response there either. I'm from Chios, but I probably need to travel there to get in like the colleague with the axe inside, maybe we'll see a white day.

Beautiful

Wonderful

Friendly and helpful

In recent years, there have been leaps and bounds and the service is more than satisfactory. It operates 24 hours a day, and generally appointments are not too long. Since it is in the city center, it usually serves more than the hospital.

A bit confusing to find our way around but helpful once we found the right person

Line ticket machines not working, long wait lines.

Only been once here. People were very helpful, place was clean and well organised.